Privacy

Last updated: 3 October 2026

Who we are

Ilubirin is operated by Khafayah Consultancy Limited, a company registered in England and Wales, company number 10977938. Our registered address is Belmont Suite, Paragon Business Park, Chorley New Road, Horwich, Bolton, BL6 6HG, United Kingdom. We are registered with the Information Commissioner's Office under reference ZB074804.

Khafayah Consultancy Limited is the controller of the personal information described in this notice.

What this notice covers

This notice covers:

• the ilubirin.com website;
• the Ilubirin App at app.ilubirin.com;
• enquiries you send us by email or by WhatsApp.

It does not cover the Inner Healing Circle or any other facilitated programme. If you join one of those, you will be given a separate privacy notice before you take part.

Khafayah Counselling and Khafayah.AI are separate services with their own privacy notices. They are run by the same company as Ilubirin, and some of the same business systems, such as our email account, serve all three. Your information is not moved between services for unrelated purposes.

Ilubirin is intended for adults aged eighteen and over.

Where your information comes from

Almost always, directly from you: what you write to us, and what you choose to send from the App.

We only collect the personal information that is reasonably necessary for the purpose for which you contact us.

When you visit this website

This website does not ask you for any information. There are no forms, no accounts, no sign-up, no chat widget and no payment on the site.

We use no analytics, no advertising technology and no social media tracking of our own, and we do not track you across other websites. The fonts used for our own pages are served from our own website rather than from a font service.

The website is hosted by Lovable. Like any hosting platform, Lovable processes limited technical information in order to deliver each page and to keep the service running and secure. This normally includes your internet address, the time of your visit, and which page you asked for, and it may involve storing small amounts of technical information in your browser. We do not use any of that information for marketing or for tracking you.

When you leave this website

Some links take you to services run by other companies.

If you message us on WhatsApp, or visit our Instagram, those services are operated by Meta. When you use them, Meta processes your personal information independently, as its own controller, for its own purposes and under its own privacy terms. We receive only the message you choose to send us. Nothing is loaded from Meta while you are simply reading this website.

The Ilubirin App

The Ilubirin App is at app.ilubirin.com. It opens the first ten Names free, and a full version is available to buy.

Information kept on your own device

The App is opened with an access code. It remembers that you have entered a valid code for the current browsing session only, and that record clears when you close your browser.

If you choose to save a reflection, the App keeps it in your own browser's storage. What it saves is the Name and the ayah, not anything you have written.

Both of these are stored on your device, not on our systems, and are needed to provide the App you asked for. Clearing your browser data removes them.

Information you choose to send us

At the end of a reflection the App asks how it was for you. If you choose to answer, and only then, these five things are sent to us:

• the rating you gave, from one to five;
• anything you typed in the box;
• whether you ticked the box giving permission for your words to be used anonymously;
• the date and time;
• which Name you were reading.

The App does not ask for your name, your email address or your telephone number, and does not collect them.

The box is free text, so what it holds is entirely your choice. Although you are free to write whatever you choose, we recommend that you avoid including information that identifies you or anyone else unless it is genuinely necessary, and that you do not include detailed information about your health or your circumstances.

Our lawful basis for reading and using this feedback is our legitimate interests, which is understanding how Ilubirin is working and improving it. We have considered your interests and rights and consider that using anonymous feedback for this purpose does not override them.

How the feedback reaches us

It is sent to our own server in the United Kingdom and emailed from there to our inbox. It is not stored on that server. Once it arrives, it sits in our email account, which is provided by Google and described below.

The App's hosting

The App is hosted by SiteGround on servers in London, United Kingdom. SiteGround keeps a record of requests made to the App. That record includes your internet address, the date and time, which page you asked for, whether it loaded, the site you came from if any, and which browser you used. These records are kept for a limited period and then deleted. The period is set by SiteGround rather than by us, and was about thirty days when we last checked.

SiteGround also produces simple visitor counts for the App from those same records, such as how many people visited in a month. This is used only to understand how the App is being used. It sets nothing on your device, it does not follow you to other websites, and it is not shared with anyone for their own purposes. If you would prefer not to be counted in this way, please contact us.

Using your words as a testimonial

The tick box beside the App feedback is the only place we ask your permission to use your words publicly. It is not ticked for you. If you leave it unticked, your words are never shared.

If you tick it, we rely on your consent, and we share your words anonymously without your name or anything that would identify you. You may withdraw your consent at any time by contacting us, and we will remove them. Withdrawal does not affect any sharing that was lawful before you withdrew.

When you write to us

If you email us or message us on WhatsApp, we receive whatever you choose to share.

Please do not include detailed medical, counselling or other sensitive personal information in your first message unless we have specifically asked you to do so.

What we receive normally includes your name, your contact details, and the content of your message. We use it to read and answer you, and to keep a record of the conversation.

Our lawful basis is our legitimate interests. Our interest is in responding to people who contact us, which is necessary in order to operate at all. We have weighed that against your interests, rights and reasonable expectations, and consider that answering someone who has written to us does not override them. You may object to this use, and we will consider your objection.

We do not add people who contact us to any mailing list without their agreement.

Sensitive information

Some information receives extra protection under data protection law. This includes information about a person's health, religious or philosophical beliefs, racial or ethnic origin, sex life and certain other sensitive matters. The law refers to this as special category data.

Because Ilubirin is a faith-rooted service for Muslim women, some people may choose to include information about their religious beliefs or other sensitive matters when contacting us. Simply contacting Ilubirin does not automatically mean that an enquiry contains special category data.

We do not ask you to include sensitive information in your first message. Please send only the information needed for us to understand and respond to your enquiry.

If you include sensitive personal information in a message, we will handle it carefully and will not use it for unrelated purposes. Where processing that information requires a special category condition under data protection law, we will only process it where an appropriate condition applies.

If you later use a service where processing sensitive personal information is necessary, we will give you appropriate privacy information and identify the lawful basis and special category condition that applies to that service.

Who else handles your information

We do not sell your information and we do not share it for advertising.

These organisations process information on our behalf, on our instructions, and are not permitted to use it for their own purposes:

• Lovable, which hosts the ilubirin.com website;
• SiteGround, which hosts the Ilubirin App in the United Kingdom;
• Google, which provides the email account that receives and stores messages sent to us.

Separately, Meta operates WhatsApp and Instagram under its own privacy terms and processes personal information independently for its own purposes. It is not acting on our behalf when you use those services.

We will also disclose information where the law requires it, or in the safeguarding circumstances described below.

Sending information outside the United Kingdom

Messages sent to us arrive in an email account provided by Google. Google operates an international infrastructure, which means personal information may be processed outside the United Kingdom. Where this involves a restricted transfer, appropriate safeguards are used in accordance with UK data protection law.

If you contact us through WhatsApp or Instagram, Meta processes your information under its own arrangements, which include transfers outside the United Kingdom.

The App is hosted in the United Kingdom. Where any service provider processes personal information outside the United Kingdom, the transfer must be handled in accordance with applicable UK data protection law.

How long we keep it

• Enquiry messages: normally up to twenty-four months after our last meaningful contact, unless we need to keep them longer to comply with the law, deal with a complaint, protect legal rights or respond to a safeguarding concern.
• Records relating to safeguarding concerns: longer where we are required or reasonably need to keep them.
• Sensitive personal information included in an enquiry: only for as long as we need it in order to respond, which is usually shorter than the period above.
• App feedback: for as long as it is useful in improving Ilubirin.
• Words shared with your permission as a testimonial: until you withdraw your permission.
• Records relating to payments: as long as tax and accounting law requires.
• Server logs and automatic backups: kept by our hosting providers for a limited period, normally around thirty days, and then deleted. This means that for a short time after something is deleted, a copy may still exist in a backup. Backups are used only to restore the service.

Your rights

Depending on the circumstances, you may have the right to ask us to:

• give you a copy of the personal information we hold about you;
• correct information that is wrong;
• delete information;
• limit how we use information;
• provide information in a portable format;

and to object to our use of your information where we rely on legitimate interests.

Where we rely on your consent, you may withdraw it at any time. Withdrawing consent does not affect anything done lawfully before you withdrew it.

These rights do not apply in every situation. If we are unable to do what you have asked, we will explain why. We will respond within one month, and will tell you if we need longer because your request is complex.

App feedback carries no name or contact details, so we may be unable to identify which message was yours. If that happens we will tell you.

If you are unhappy

Please tell us first. Contact us using the details below and we will look into it. We will acknowledge your complaint promptly and deal with it without undue delay. We will keep you informed where we need more time to investigate.

If you remain unhappy, you may complain to the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone 0303 123 1113
ico.org.uk

Safeguarding

Ilubirin is not an emergency service and it is not a crisis service.

In exceptional circumstances we may need to use or share information where this is necessary and proportionate to protect someone from serious harm, to safeguard a child or an adult at risk, to comply with the law, or to respond to an emergency.

Where it is appropriate and safe to do so, we would normally tell you.

Keeping information safe

We use appropriate technical and organisational measures to protect personal information, including secure connections to this website and to the App, access controls on our systems, and keeping the information we hold to what is needed.

No service is completely secure, and we do not claim otherwise.

Automated decisions

We do not use automated decision-making or profiling to make decisions about you.

Changes to this notice

If this notice changes, we will update the date at the top. Where a change is significant, we will say so clearly.

Contact

Ilubirin
Khafayah Consultancy Limited
Belmont Suite, Paragon Business Park, Chorley New Road, Horwich, Bolton, BL6 6HG, United Kingdom
Email: hello@ilubirin.com